We value flexibility, but we also allocate specific time blocks for your business. In accordance with our Terms of Service and the Master Services Agreement, our refund policy is:
For Prepaid services (including Business Audits), cancellations made at least 48 hours prior to the scheduled audit session are eligible for a full refund. Cancellations made within 48 hours of the scheduled audit session are non-refundable but may be rescheduled within 36 hours once at no additional cost.
Our monthly services (including Implementation and SOC2 Certification) require a 30-day written notice for cancellation. Refunds are not provided for partial months already billed, but services will continue through the end of the current billing cycle.
Processing of Refunds: Approved refunds will be issued back to the original payment method within 5–10 business days.
Contact: For all cancellation requests, please contact us at enquiry@scaletozen.com.